FAQ
Why can I not place the order directly with your delivery partner?
Most delivery apps in India require you to have an Indian Phone Number. They use it for login and checkout during their OTP (One Time Password) verification flow. This is generally a constraint for people outside of India. However if you have everything setup, we recommend you actually use the partners directly.
What is the delivery fee?
We role-up the fees for our dispatcher and delivery partner and show it as one single fee called the 'Delivery Fee' at checkout.
How do you pay out the tip?
70% of the tip goes to the delivery partner, who later distributes it to the kitchen and delivery executive. We do not have a say in this. 30% of the tip goes to a Foodtoindia dispatcher.
Are you officially partnered with any delivery apps in India?
No. We are in no way associated with any delivery app or partner in India.
What Indian cities and towns are covered with your service?
Our service works in more than 50 cities and towns throughout India - from major metros to towns. To see if your city is covered, add a Recipient with city/town, and search for a Restaurant.
What countries do you support ordering from?
We currently support ordering from anywhere within the United States, including Hawaii. Support for more countries is coming soon. Send us an email at support@foodtoindia.com if you would like a particular country to be supported.
How long does it take for food to be delivered?
We show the approximate delivery time before you place the order. We recommend choosing restaurants where delivery time is between 25-45 minutes.
What if my food is delayed?
If for some reason your food delivery is delayed beyond 1 hour after you place the order with us, we will give you a chance to cancel the order.
Can I place a pre-order/scheduled order?
You can order from restaurants that are currently closed. We are working a more sopisticated scheduling system which we will launch soon.